Critical Success Factors for Mobile Field Service Applications: A Case Research
نویسندگان
چکیده
This paper presents a multiple case research concerning success factors and issues of mobile field service implementations. Based on Eisenhardt’s explorative research design, five successful mobile technology implementations are compared and analysed. Important aspects of the implementation strategy and the used technology are examined and discussed. The results indicate that the success of mobile field service implementations is influenced by the implementation strategy, project management, change management, and technological restrictions of the used mobile technology. The analysis identifies the complexity of technological components and their limitations as well as aspects influencing user acceptance as central challenges for mobile technology implementations.
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